Hardware / SoftwareLinux Support Services
Hardware / Software
McCormick IT offers three Linux systems administration service levels, ranging from completely self-administered to fully centrally administered.
| McCormick IT Services | Self Administered | Self-administered Plus | Centrally Administered |
|---|---|---|---|
| Administrative access Provides users with administrative (root or sudo) privileges to fully manage their Linux system, enabling installation, configuration, and troubleshooting tasks. | ✓ | ✓ | |
| Support Consultations Offers guidance and assistance from McCormick IT staff to help troubleshoot issues, plan deployments, or improve system configurations. | ✓ | ✓ | ✓ |
| Physical Installation in Datacenters Includes racking, cabling, and physically deploying servers in McCormick-supported datacenter environments. | ✓ | ✓ | ✓ |
| OS Install Provides installation of a supported Linux operating system image, ensuring proper baseline configuration and compatibility with McCormick standards. | ✓ | ✓ | |
| Remote management device network configuration Configures out-of-band management interfaces (e.g., iDRAC, iLO) to allow remote power control and troubleshooting. | ✓ | ✓ | |
| Centrally-managed server for netid user account management Enables integration with a centralized authentication system so users can log in with their Northwestern NetID credentials. | ✓ | ✓ | |
| Configure OS security Applies security best practices including firewall configuration, user-access policies, SSH hardening, and other protection measures. | ✓ | ✓ | |
| Apply OS security updates Regularly installs security patches and critical updates to keep systems protected and compliant. | ✓ | ✓ | |
| Central system logging Forwards system logs to a centralized log server for monitoring, auditability, and troubleshooting. | ✓ | ✓ | |
| System and OS health monitoring Continuously monitors system status, resource usage, and OS-level alerts to detect and resolve issues proactively. | ✓ | ✓ | |
| Data backups solution consultation Provides guidance on selecting and integrating appropriate backup workflows or software for system data. | ✓ | ✓ | |
| OS Management and support Full lifecycle OS support including troubleshooting, configuration adjustments, and maintenance. | ✓ | ||
| Hardware Support Assists with diagnosing hardware issues, coordinating vendor repairs, and ensuring system uptime. | ✓ | ||
| OS upgrades Performs major operating system version upgrades with planning and minimal downtime. | ✓ | ||
| Most software package installations Installs commonly used or requested software packages and dependencies, ensuring they are properly configured. | ✓ |