Staff Resources
IT Support

Rick Marzec is the first point of contact for the technical needs of mechanical engineering staff. Contact Rick with any questions or IT-related issues.

For additional assistance, contact McCormick IT via email or through the McCormick IT website.

Servers

McCormick IT runs the ME servers. You can have as much file server and web server space as you want (although in the case of very large server quotas or other special needs, you may be asked to pay for hardware upgrades.) You can get permissions changed quickly. The principle is that it is much more efficient to manage servers centrally than to do it ourselves.

IT Support Fees

There is a $30 hourly fee for IT support, both for Rick Marzec and McCormick IT. You can specify a CUFS number once and for all. If a CUFS number is not specified once and for all, a CUFS number must be provided before assistance is given. For small requests it isn't worth keeping track of fees, and we won't, but you (and your students) still have to provide a CUFS number. The principle is that an unmetered resource is overused, and we can't do that anymore.

Software

IT will not be able to install software for you, unless you can show ownership or it is site licensed to NU. Please don’t blame this on the new IT support situation. This is happening all over NU; it is because of impending software audits. We will have to put into place some systematic ways of keeping track of rights and compliance. We will probably all have to deal with more paperwork in the future, and you may have to (re)buy software that you can't prove ownership of. (Suggestion: starting now, keep a file of all software purchases.)

IT Contacts

In all communications, please tell them your name, phone or email, room number, a concise description of the problem, and a CUFS number.

Whom To Contact

Network Services

Contact Rick Marzec for the following issues:

  • Account changes and read/write permissions, creation of special users or "groups" allowing certain users to share access
  • Permissions & access to web pages and directories, putting passwords on certain web pages
  • Connecting to webserver, fileserver, mounting drives, ftp access, NFS, etc
  • Minor updates to faculty web pages on the department site

Contact McCormick IT for the following issues:

  • Lost passwords
  • Maintenance of servers and special requests
  • Mail server issues
  • Big web or database projects

Hardware

Contact Rick Marzec for the following issues:

  • Installing new hardware in your computer
  • Configuration and purchase and of new computers (it is highly recommended that you use this help)
  • Printer and other network hardware issues

Software

Contact Rick Marzec for the following issues:

  • Software installation
  • New computer installation of software, networking, etc
  • Help setting up computer things, like databases
  • Mail configuration on your own computer (Eudora, Outlook)

Recovery

Contact Rick Marzec for the following issues:

  • Port turned off
  • Virus and security issues, including emergencies, port shut off, etc.

Contact McCormick IT for the following issues:

  • Recover a file from backups

Other

Contact Rick Marzec for the following issues:

  • Maintenance of educational clusters
  • Help with Windows & Mac PCs in your office, lab PCs, etc, hardware, crashes

Contact McCormick IT for the following issues:

  • Help with Unix/Linux machines